Frequently Asked Questions
Everything you need to know about our premium baby fashion and accessories.
What materials are used in Koala Babycare clothing?
We prioritize comfort and safety by using 100% organic cotton and hypoallergenic fabrics that are gentle on your baby's sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure tags are still attached to qualify for a full refund.
How do I choose the right size for my baby?
Our detailed size guide, located on every product page, provides measurements based on age, weight, and height to help you find the perfect fit.
Are your products machine washable?
Yes, most of our garments are machine washable. We recommend using a gentle cycle with cold water and mild detergent to maintain fabric softness.
Do you offer gift wrapping services?
Absolutely! You can select our premium eco-friendly gift wrap option at checkout, which includes a personalized message for the recipient.